Things have got a bit hectic on the Forums of eBay UK of late. Following on from my Blog of yesterday, it would appear that the Feedback system, initially, has not gone down very well. Not surprising really. With just 1 Neutral Feedback in a 12 month selling period now effecting a Sellers overall percentage score, gone are the days where a long term established Seller can easily hang on to a 100% / 99.9% reputation.
Perhaps this is just a settling in period. A time where what is considered a good Feedback score is totally reevaluated.
It's not all bad news however.
Maybe to placate this inevitable Seller backlash, eBay UK have announced a FREE Gallery promotion. The Gallery Picture upgrade feature usually costs 15p and is the small picture you see beside each listing during a main search. Naturally Auctions with Gallery pictures get a lot more interest and in turn better sales.
As a quick example of the savings, a Seller who lists 1,000 items a month will save themselves £150. Not bad! Although members in the US have enjoyed a FREE gallery as a regular option anyway. Still... it's important to focus on the positives and any reduction in costs must be good for business. It will be interesting to see the reaction in the US when the new Feedback system is rolled out there.
Remember, FREE Gallery in on eBay UK runs from 19 May until 30 September. For the full announcement, please click the link below.
Free Gallery Announcement
Saturday, 17 May 2008
eBay - FREE Picture Gallery
Friday, 16 May 2008
eBay.. so, who leaves Feedback first?
Buying or Selling on the auction site eBay?
So, who should really leave Feedback first? Buyer or Seller? It shouldn't really feel like a shootout at High Noon, but if you've used the Auction site for a decent length of time, occasionally it can feel that way.
In an ideal world, a seller would sell an item at a profit to make a living. A buyer would buy an item they liked or needed and leave happy and no feedback or red-tape would be documented anywhere. In these modern day times, this is a bit of a unachievable utopia. The Internet is a large faceless arena where you can be trading with just about anybody in the entire world.
As per usual, I'm perhaps slowly drifting off topic. So who should leave Feedback first then?
Well... recent changes on eBay within the last couple of days have perhaps made this blog rather moot. It doesn't make too much difference who leaves Feedback first now as Sellers cannot leave Buyers any Feedback other than Positive. It does rather unbalance things a bit and makes the value of Buyer's Feedback somewhat irrelevant. Imagine if you were a film critic, but if you saw a really bad film, you were not allowed to tell anybody about it. In this example you can see that the new system is maybe bordering on the ridiculous.
However... having just written the above paragraph, I can still see some business logic to this change. Buyers can now leave truthful Feedback without the fear of being left negative retaliatory Feedback in return. In theory this should expose a lot of the unscrupulous sellers. In theory. Without the fear of Negative Feedback, Buyer confidence goes up and therefore eBay generate more income.
Will this new Feedback system work? It's too early to tell. In the short term, Sellers are probably going to find things a bit uncomfortable. However, if over time, there are more Buyers on the site, good Sellers can only eventually benefit.
eBay plan near the end of the month to open a special hub for Sellers to protect them against Feedback extortion and underhand Buyers exploiting the new system.
So who should leave Feedback first? PASS.